Password Reset Guidance

To change your password when you are not at Diamond:

Please contact the useroffice@diamond.ac.uk - Available Mon-Fri 08:30 - 16:30 

To change your password at Diamond using a Windows computer:

• Press the [Ctrl], [Alt] and [Del] keys together (Press [Ctrl], [Alt] and [End] if using a remote desktop connection)
• Select 'Change a password' from the list of options
• Enter your 'Old Password'
• Enter your 'New Password' (The password must follow the criteria listed below)
• Repeat the new password in the 'Confirm Password' box
• Click the arrow to confirm the password change

The chosen password must:

• Be at least 10 (ten) characters long (and must not be longer than 127 characters)
• Contain at least 8 (eight) different characters, each of which is used only ONCE
• Contain at least 2 letters (case sensitive)
• Contain at least 2 numbers
• Contain at least 2 of the symbols listed below
• !”#$%&’()*+,-/:;<=>?@[\]^_`{}~¦

The chosen password must not:

• Contain a £ (Pound) character
• Have 3 of any repeating character next to each other
• Spell a word of 4 letters or more listed in a common dictionary (Most 4 letter combinations)
• Be an abbreviation associated with Diamond Light Source Ltd or STFC
• Be based on your Federal ID user name